AV Support

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Need Help? Call us at 208.426.8238 or fill out the form below.

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Directlink System monitoring

Directlink is a proactive maintenance plan and preferred solution for many of our customers. It includes remote device health monitoring and regularly scheduled maintenance to keep your systems running smoothly. Directlink proactively analyses key system data and alerts us if any issues arise.

PROACTIVE DEVICE MONITORING

SERVICE ALERTS

REMOTE TROUBLESHOOTING

ON-SITE TECHNICAL SERVICE

ON-SITE MAINTENANCE INSPECTIONS

FIRMWARE UPDATES

WAIVED TRAVEL FEES

ADDITIONAL SERVICE DISCOUNTS

Remote Device Monitoring

A building’s entire AV system, from conference rooms to video walls, is monitored. Directlink shows which devices are operating smoothly and alerts the Neurilink tech team if there are any issues. If a problem is identified, our techs remotely troubleshoot the device to see what the issue is.

In most cases, we will fix the issue remotely so your day won’t be interrupted by a down system. If a remote fix isn’t possible a tech will come out to your location. Since a remote troubleshoot has already been performed, our service techs will already be armed with valuable information to get the issue fixed more quickly.

Your information stays secure. Directlink only shares system data like usage, wifi capacity, and device health. Directlink never has access to the content being displayed on the system.

Directlink offers remote monitoring of AV systems

Preventative Maintenance

While remote device health monitoring is the backbone of Directlink, the managed service agreement also includes other critical preventative maintenance components.

Directlink includes the annual maintenance recommended to keep your systems running their best. Neurilink will conduct one firmware update and one on-site maintenance inspection per year at your location. Directlink subscribers enjoy perks like shortened return call response time and a dedicated support phone number exclusively for Directlink customers.

In most cases, we will fix the issue remotely so your day won’t be interrupted by a down system. If a remote fix isn’t possible a tech will come out to your location. Since a remote troubleshoot has already been performed, our service techs will already be armed with valuable information to get the issue fixed more quickly.

Your information stays secure. Directlink only shares system data like usage, wifi capacity, and device health. Directlink never has access to the content being displayed on the system.

Download a PDF with additional Information

On-Site Services

We offer on-site technical services to large customers where AV up-time is critical to their business success. This service places a Neurilink technician at your location during normal business hours. Our expert will act as an AV supplement to your IT team and address any AV issues so your organization runs smoothly. On-site service is a valuable solution to our customers with over 50 AV-supported rooms, or where AV is a critical component in their organizational success.

Support As Needed

Having AV issues but don’t have a service plan? Neurilink can help get your system working. By-the-hour pricing is available if you need AV help and don’t have a service agreement in place.  

Give us a call at 208-426-8238 for on-site technical service pricing & travel fees. We’ll need to ask a few questions to provide you a reasonable estimate of the time required to fix your problem.

Other Maintenance Services

Neurilink offers maintenance services for our customers with unique requirements like exceptional security needs. Contact us for specifics on maintenance service offerings.